Learn More About PALCO
Early Beginnings
PALCO was founded in 1986 in Huntsville, Alabama, when GTE Corporation (now part of Verizon) divested its telephone repair, refurbishment, and payphone manufacturing businesses.
During this period, PALCO specialized in repairing and refurbishing telecommunications equipment such as business key systems, central office equipment, and related electronic business telephone equipment.
Early 2000s
During the early 2000s, PALCO was one of the leading cellular phone returns management and repair organizations in the world. In 2004, the company acquired Teranetix, the sustaining engineering, logistics, and repair division of Fortune 500 company Intergraph Corporation (now Hexagon). This marked a shift in PALCO’s focus to servicing more complex technology such as carrier grade telecom equipment and networking equipment.
2010
PALCO has spent the last decade becoming a truly global organization. In 2010, PALCO opened its doors in the Netherlands to service the EMEA region. PALCO expanded its global reach again in 2014 in Juarez, Mexico, and Penang, Malaysia. Since 2018, PALCO has expanded its footprint in the United States and the APAC region to accommodate increased client demand.
Present
PALCO is a Tier I diversity owned company as well as a national certified Women’s Business Enterprise (WBE) by the Women’s Business Enterprise National Council (WBENC) and a Woman Owned Small Business (WOSB) by the U.S. Small Business Administration. PALCO is certified by the State of Alabama Department of Economic and Community Affairs Office of Minority Business Enterprise.
Our Roots
PALCO still embraces its OEM roots. Our engineering and repair capabilities are trusted by multiple Fortune 500 companies operating in the telecommunications, networking, data storage, and computing industries. With technical talent and expertise in process development honed by decades of conducting returns management for OEMs, we currently apply this to our data center services and retail businesses as well.
Company History
1986
1988
1990
1992
1998
1999
2001
2003
2004
2005
2006
2014
2018
2020
1986
1986
Founded in Huntsville, AL; Awarded GTE Communications Systems Consumer Premises Repair & Refurbishment Contract.
1988
1988
Awarded BellSouth Contract providing Repair & Refurbishment of Consumer Premises Equipment.
1990
1990
Awarded Nortel Networks Telecommunications and Network equipment Repair & Refurbishment Contract.
1992
1992
Awarded Samsung Business Telephone System Repair, Refurbishment, and Support Contract.
1998
1998
Initial ISO 9000 Certification.
1999
1999
Awarded Samsung Wireless Returns Management Level 1 & 2 repairs for Cellular Handsets; Awarded Returns Management and Level 1 – 4 Repair contract with global telecommunications and networking equipment OEM.
2001
2001
Awarded Cingular Wireless Returns Management supporting all Major Cellular Original Equipment Manufactures Level 1, 2 & 3 Repairs; Awarded Returns Management and Repair contract supporting global RAID controller OEM.
2003
2003
Women Business Enterprise National Council Certification as Women Owned Business.
2004
2004
Acquired Teranetix; Awarded Contract with Motorola Mobility providing Level 1 -3 Repair and Refurbishment of Cellular Handsets.
2005
2005
Initial TL 9000 Certification.
2006
2006
Award Nokia Care Services Level 1 -4 Repair and Refurbishment Cellular Handsets.
2014
2014
Expanded operations into Mexico and Malaysia; Initial R2 Responsible Recycling Certification; Initial ISO 14001 Environmental Management Certification.
2018
2018
Awarded logistics, testing, and repair contract with major telecommunications hardware Value-Added Reseller.
2020
2020
Expanded programs to include Returns Management of kitchen countertop appliances, coffee makers, home audio and other retail products for major U.S retailers and OEMs.
Our Mission
PALCO’s success results in loyal mutually beneficial relationships with employees, partners and clients. To fulfill our mission we are committed to achieving the following goals:
- Provide competitively priced products and high quality service
- Rapidly adopt new technologies to benefit our clients
- Serve and support our communities
- Build partnerships
- Exceed client expectations
- Adopt sustainability standards across the company
