Service Solutions for Technology Companies

Post-Sales Support Services

PALCO specializes in post-sales support services that enable our clients to optimize efficiencies, improve profitability, and deliver exceptional customer experience after the sell. In today’s fast-moving and competitive market, PALCO’s post-sales managed services provide our customers the opportunity to:

  • Optimize their businesses by prioritizing challenges and aligning Post-Sales Supply Chain Support models, to realize their operational objectives.
  • Achieve long-term post-sales business goals while reducing risks and lowering total overall costs.
  • Facilitating the implementation of cutting-edge post-sales solutions synchronized to their business objectives and timelines.
  • Provide post-sales global service deployment strategy maps, supporting and recommending optimized methodologies. Our signature approach provides consistent global processes to assure post-sales supply chain predictability.

Our customers recognize a partnership with PALCO differentiates their post-sales service offerings from the competition by reinforcing customer loyalty and retention.

  • Company Profile
  • Post-Sales Support Supply Chain Services
  • Technical Services
  • Extended Product Life Services & Multi-Vendor
  • Logistics
  • Solomon2
  • Recycle & Repurpose Support
  • Company Profile


    PALCO was founded in 1986 in Huntsville, Alabama.
    Click through to learn about all of PALCO’s Post-Sales Support Services.

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  • Post-Sales Support Supply Chain Services


    PALCO specializes in post-sales support services technology companies that enable our clients to optimize efficiencies, improve profitability, and deliver exceptional customer experience.

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  • Technical Services


    PALCO is a global post-sales service supply chain management company.

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  • Extended Product Life Services & Multi-Vendor


    Outsourcing your Life-Cycle Management and spare parts logistics enables you to focus on your business and core competencies.

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  • Logistics


    PALCO’s Logistics operations encapsulates all facets of operations associated with inventory management.

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  • Solomon2


    Solomon2 is PALCO’s proprietary post-sale supply chain data acquisition and management software.

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  • Recycle & Repurpose Support


    The constant technological improvements of the electronic devices and the subsequent obsolescence of the electronic equipment we use on a daily base has increased the amount of the material to be processed in the metal and plastic recycling business.

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To learn how PALCO’s post-sales services can better support your most demanding mission critical service agreements, contact us today!

Post-Sales Service Management

PALCO specializes in post-sales support services technology that enables our clients to optimize efficiencies, improve profitability, and deliver exceptional customer experience. In short, we provide a comprehensive, end-to-end approach to post-sales service, supporting a multi-vendor network of products in 87 countries around the globe.

The challenge for most customers is in identifying and retaining the correct skill-sets, processes, technology, and systems to create an optimized solution to support their post-sales support business objectives. The variability alone can make post-sales support an expensive proposition.

PALCO eliminates the complexity of managing silos and becomes a single point for our customers; we leverage our 30+ years of experience to bring efficiency to the most challenging global accounts. PALCO also develops, implements, and manages the entire post-sales support strategy using our signature approach, which helps you achieve long-term business goals while reducing risk and lowering total overall costs.

PALCO supports global companies with revenue as high as $37B, providing their total post-sales support solutions. We also facilitate the implementation of cutting-edge solutions, synchronized to your business objectives and timelines. Additionally, PALCO can provide regional, national, or global service deployment strategy maps, with recommended methodology optimization in support of your business. Our signature approach provides consistent processes to guarantee supply chain predictability. To learn how PALCO’s post-sales services can better support your most demanding mission critical service agreements, contact us today!

Asset Recovery

PALCO’s product solutions differentiate us from our competitors by offering support for all phases of the product lifecycle. Asset Recovery Services are custom-designed using our returns analytics, to provide product processing alternatives that reduce processing costs and maximize profits. To learn how PALCO’s Asset Recovery services can better support your most demanding mission critical service agreements, contact us today!


Life-Cycle Management

Outsourcing your Life-Cycle Management and spare parts logistics enables you to focus on your business and core competencies. From our client’s service team’s perspective, End-of-Life only indicates the point in the Life-Cycle at which the product is no longer manufactured. It also reflects the largest volume of the product in the deployed base since the release of the product. End-of-Life and End-of-Service are two entirely different milestones in the product life-cycle.

As an end-user, you do not want to incur costs due to the OEMs product road-map. Customers require continued product support long after the product is no longer available to purchase. To address this, PALCO supports a product from its conception, through design and manufacture, to service and disposal. This methodology helps in achieving the maximum return on the initial investment made in the technology asset, and establishes a path to recover residual value, which can be reinvested into the next generation of technology. To learn how PALCO’s Life-Cycle Management services can better support your most demanding mission-critical service agreements, contact us today!

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Logistic Services

PALCO’s Logistics operations encapsulates all facets of operations associated with inventory management:

  • Inventory Spares Management
  • Advanced Exchange
  • Life Cycle Management
  • RMA Management
  • Warranty Management
  • Vendor Managed Inventory
  • Firmware and Software Upgrades
  • Configure to Order
  • Kitting
  • Sequencing
  • Sorting
  • Quality Inspection
  • Fulfillment and Distribution Bar-Coding
  • Packaging
  • Screening
  • Integration and Assembly
  • Disassembly and Re-Packaging / Relabeling
  • Custom Disposition
  • Cross Docking
  • Real Time Visibility of Inventory
  • Inventory Planning and Management
  • Serial Number Registration
  • MAC Address Capturing, Cloning, and Setting
  • Technical Services
  • IP Configuration

Contact PALCOto find out how our managed services can help you to achieve your post-sale supply chain operation goals while reducing risks and lowering total overall costs. Contact us at PPSC@PALCO.com or call 256-883-6231.

Technical Services

PALCO is redefining possible, with innovative Post-Sales Supply Chain Solutions and cutting-edge capabilities. PALCO’s professionals also specialize in utilizing a best-of-breed approach that combines existing processes, developed via innovation and exhaustive research in our support of many Fortune 500 companies, with tailored process models to deliver best-in-class post-sells customer experience. To learn how PALCO’s Post-Sales Technical services can better support your most demanding mission-critical service agreements, contact us today!


Product Repair, Rework, Reset, and Engineering Change Order Implementation

PALCO is recognized as one of the most technically advanced leaders in circuit board repair (Level 1,2, and 3), Rework, Reset, and ECO implementation in the industry. Our extensive repair capabilities include work at the whole unit, PCBA (printed circuit board) and component levels. We also support leading-edge technology with a full array of rework, repair and engineering change implementation services, based on your requirements. To learn how PALCO’s Product Repair, Rework, Reset, and Engineering Change Order implementation services can better support your most demanding customers, contact us today!

Level 1: First Line of Support

Product is inspected and screened for cosmetic, mechanical, and or electrical failures. The non-conforming or defective products follow documented and system-mapped processes to determine product routing.

Level 2: Second Line of Support

Non-conforming or defective products follow documented and system-mapped processes to rapidly diagnose the non-conformance, electrical or mechanical defect. Data captured within the process is cross-compared with the SOLOMON2 knowledge base, to add velocity to the process.

Level 3: Third Line of Support

Technical experts review the product’s symptoms and begin to resolve issues that are typically difficult or subtle. Our engineering team participates in failure mode data analysis of repair cases. Our team then utilizes state-of-the-art equipment to rapidly diagnose and report failure conditions and repair product.

Level 4: Failure Analysis

PALCO’s Failure Analysis Labs are state-of-the-art. Our experts thoroughly and accurately perform root-cause failure analysis by collecting and analyzing data, while utilizing a wide array of technologies and methodologies. PALCO performs both non-destructive and destructive analysis. Utilizing a third party for failure analysis establishes logical checks and balances in both business and engineering disciplines.

After-Market - Value Added Services:

Our extended life services provide customers a method to maximize post-sales support life of their existing network infrastructure.

  • Life Cycle Management
  • RMA Management
  • Warranty Management
  • Remanufacture
  • Repurpose
  • Recertify
  • Repair
  • Rework
  • Reset
  • Recalibrate
  • Environmental Disposal
  • Scrap Management and Recycle
  • Data Wipe
  • Test and Screen

To learn how PALCO’s Post Sales Technical services can better support your most demanding mission-critical service agreements, contact us today!

Extended Product Support

(Out of OEM Warranty)
Our extended life services provide customers a method by which they can maximize the post-sales support life of their existing network infrastructure. Our experts thoroughly and accurately perform failure analysis by collecting and analyzing data, utilizing a wide array of technologies and methodologies. PALCO is also recognized as one the most technically advanced in circuit board repair (Level 1,2, and 3), Rework, Reset, and ECO implementation in our industry. Our extensive repair capabilities, including work at the whole unit, PCBA (printed circuit board) and component levels. We support leading-edge technology with a full array of rework, repair and engineering change implementation services based on your requirements. To learn how PALCO’s Extended Product Support services can better support your most demanding customers, contact us today!

Recycling & Repurpose Support

PALCO also provides business-to-business electronics recycling and IT liquidation services.

Computer Recycling

  • Electronics Recycling Service - Custom Solutions aligned to your objective
  • Certified and compliant with HIPAA and EPA

Asset Disposal Management

(IT Asset Disposal)
  • Client assets are recorded for disposal verification.
  • Check-in/Check-out asset verification
  • Certificate of Destruction or Certificate of Compliant Recycling provides and retained
  • Onsite client inventory removal and reporting

Hard Drive Destruction & Data Security

  • Verified data destruction processes
  • Customizable data security and data destruction.
  • Three pass wipe: US DoD 5220.22-M
  • Seven pass wipe: US DoD 5220.22-M (ECE) (Available)
  • 35 pass wipe: Gutmann(Available)
  • Industry specific compliant data destruction (Available)
  • Customizable data destruction available

CONTACT US

North America, Europe, the Middle East, & Africa |
256-883-6231 or 256-883-3408 

Asia Pacific & Australia/Oceania |
+604 626 1325

ASK A QUESTION:

info@palcotelecom.com

CORPORATE HEADQUARTERS:

290 Dunlop Blvd.
Huntsville, Alabama 35824

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